Training terms and conditions

Google translation of our dutch “Algemene voorwaarden voor opleidingen” version May 19, 2021


Article 1. Definitions

In these general terms and conditions, the following terms have the following meaning, unless expressly stated otherwise.

Organizer             : KetoGroup B.V., Stuurmankade 342, 1019 WE Amsterdam with Chamber of Commerce number 82094101

Student                  : Person registered for one or more Courses

Training courses: Courses, workshops, conferences, training and seminars

Agreement            : The registration for Training(s) and the accompanying “General terms and conditions for training courses” of the Organiser.

Article 2. General

  1. These general terms and conditions apply to the Training that is organized under the banner of the Organiser. These conditions only apply if they have been approved by the Student during registration, on the website of the Organizer ( or otherwise.
  2. If one or more of the provisions in these general terms and conditions are null and void or should be annulled, the other provisions of these general terms and conditions remain fully applicable. The Organizer and the Student will then enter into consultation to agree on new provisions to replace the void or voided provisions, whereby the purpose and intent of the original provision will be taken into account if and as much as possible.

Article 3. Program descriptions

  1. The Organizer guarantees that it has provided all essential information about the Training to the best of its knowledge.
  2. After registering for one or more Courses, the Student has a two-week reflection period. Within this cooling-off period, the Student can cancel the Courses free of charge and without stating reasons. Except when the Course is already been taken.

Article 4. Provision of information and cooperation

  1. The Organizer provides the Student in a timely manner with all documents, information and contacts that are necessary for the proper course of the Courses taken.

Article 5. Training organization and content

  1. The Organizer is responsible for the organization of the Training.
  2. In the case of external teachers, the Organizer will make every effort to ensure that the content of the Training matches the description of the Training as made in the announcement.
  3. The organizer is not responsible for the theoretical and practical content where it falls under the teacher’s own vision.
  4. The organizer is not responsible for any injuries caused by incorrect handles of both the teacher and the fellow student.
  5. Every teacher must have professional liability insurance.
  6. Ownership rights of Training Material remain with the Organizer or the relevant teacher. Sharing Training material (eg Syllabus and presentations) with third parties is not permitted.

Article 6. Changes to the Courses

  1. The Organizer will notify the Student as soon as possible in the event of changes to the Course content, the Course dates and the Course location.
  2. If these changes do not materialize, the Participant has the right to cancel the Courses free of charge.
  3. In the event of insufficient participation, the Organizer has the right to cancel the Training until at least two weeks prior to the Training.
  4. In the event of cancellation due to force majeure (illness, travel restrictions, etc.), the Organizer has the right to cancel the Training even later than two weeks before the Training date.
  5. The organizer is not responsible for costs incurred such as airline tickets and hotel costs in the event of cancellation due to force majeure (see also article 13).

Article 7. Term of the Agreement

The Agreement applies to the Courses for which the Student has registered. In the case of a Training, the Agreement applies for the total duration of the training.

Article 8. Training costs

  1. The Training Costs are in accordance with the costs indicated on the Organizer’s website or in the Organizer’s brochure.
  2. The costs include coffee, tea and lunch unless indicated in online courses or otherwise, but exclude overnight costs.
  3. Amounts are exempt from VAT due to registration with the CRKBO.
  4. The Training costs include the syllabus unless otherwise indicated by the Organiser.
  5. The Training costs can be increased for the second year of a training. This must be indicated to the Student by the Organizer in a timely manner. On the basis of an objection to this cost increase, the student has the right not to register for the second year of the training.

Article 9. Payment and cancellation conditions

  1. Payment must be made within two weeks after the invoice date, but no later than before the start of the training, unless the Organizer and the Student have agreed otherwise. Objections to the amount of the invoices do not suspend the payment obligation.
  2. After the due date, the Participant is in default and the Organizer has the right to charge the statutory interest. The interest on the amount due and payable will be calculated from the moment the Participant is in default until the moment of payment of the full amount, whereby part of the month is regarded as the entire month. The costs of a reminder, reminder and summons due to the absence are at the expense of the Student.
  3. After registration, the Student has a two-week reflection period. Within this cooling-off period, the Participant can cancel the registration free of charge and without stating reasons. If you register within 2 weeks before the start of the course, you are entitled to a 2 weeks reflection period, but will expire if the course starts and the participant has participated in it.
  4. If payment is not made for more than two weeks, the Organizer can remove the Student from the list of participants and admit another Student to the Training.
  5. If the Training is canceled up to 12 weeks in advance, no costs will be charged. If canceled up to between twelve and four weeks in advance, 50% of the Training Fee will be refunded within 2 weeks. In the event of cancellation within four weeks, the Participant is obliged to pay the total Course Fee.
  6. In the event of “force majeure”, the Participant can leave the Training Fee for a subsequent Training in consultation with the Organiser. The organizer determines whether there is force majeure.
  7. In the event of cancellation due to “force majeure”, the Participant will inform the Organizer as soon as possible that she/he will not be able to attend the Training.
  8. The prices in the aforementioned Courses are exempt from VAT and other government levies, as well as any costs to be incurred in the context of the assignment, including shipping and administration costs, unless indicated otherwise.

Article 10. Complaints procedure

When you purchase one or more Courses from the Organizer, it may unexpectedly happen that something is not (or has not been) to your satisfaction or to your liking. If that is the case, we will be happy to discuss this with you to ensure that a suitable solution is found. The meeting will then take place with the Organiser’s complaints mediator.

This document briefly describes our complaints procedure and also the corresponding response times from us as an organisation

Prior to your complaint?

In the first instance, we ask you to immediately talk to the person concerned about whom you are not satisfied. Please take the following into account.

  • Talk to those involved as soon as possible.
  • Write down the points to be discussed for yourself.
  • Give the space to come to a solution together.
  • Treat each other with respect.

Can’t figure it out? What now?

If you are unable to reach an agreement with the data subjects or if you do not wish to enter into discussions with the data subjects, you can submit a complaint. You must submit the complaint to the Organizer in writing or by e-mail. We advise you to stop other actions/conversations.

Below are the matters that you should take into account in your letter/email when you want to proceed with a complaint.

  • Name, address, place of residence, telephone number(s), e-mail address(es);
  • The relevant training you are following;
  • The date on which the letter/email is written;
  • A short and clear description of the complaint, including any parties involved;
  • What you expect from the complaints mediator;
  • A (digital) signature;
  • Mention ‘Complaint’ in the top left corner of the envelope in a letter and in an email a subject that starts with “Complaint”

After we have received your complaint, the Organizer will send a confirmation of receipt within two weeks. The Organizer will provide a substantive response to the complaint within four weeks of receipt. If the Organizer declares your complaint to be well-founded, an appropriate solution will also be offered in the response. If the response to your complaint takes longer than the set terms, you will receive a message about this, no later than four weeks after receipt of your complaint.

Complaints can be sent to or by post to:

KetoGroup B.V.
Attn. Complaints Committee
Helmsman quay 342
1019 WE Amsterdam

If the Organizer and the Student cannot come to a solution, you can contact the following independent third party:

Schouten Financial Services

The decision of this independent third party is binding on KetoGroup. Any consequences will be executed within 14 days.

Complaints are treated confidentially and kept at all times for a period of three years (36 months).

Article 11. Liability

  1. There is a best efforts obligation for every training course organized by the Organizer. Organizer can never be held liable for results not achieved. The Organizer is only liable for shortcomings in the implementation of the Training that are the result of negligence and incompetence in issuing advice and performing the Training.
  2. If the Organizer is liable for direct damage, that liability is limited to a maximum of the invoice amount. Liability is at all times limited to a maximum of the amount of the payment to be made by the insurer of the Organizer in the appropriate case.
  3. The Organizer is in no way liable for damage caused by incorrect handling by teachers or fellow Students. These are at all times the responsibility of the fellow Student and/or teacher.
  4. Under no circumstances can a claim be made for compensation for damage caused by loss of income of the client (in any way whatsoever) or for indirect damage and consequential damage.

Article 12. Transfer of risk

The risk of loss or damage to the items is at all times for the responsibility of the Participant.

Article 13. Force majeure

  1. The parties are not obliged to fulfill any obligation if they are prevented from doing so as a result of a circumstance that is not due to fault, and is not for their account under the law, a legal act or generally accepted views.
  2. In these general terms and conditions, force majeure is understood to mean, in addition to what is understood in this regard in law and jurisprudence, all external causes, foreseen or unforeseen, over which the Organizer can exercise no influence, but as a result of which the Organizer is unable to fulfill its obligations. Strikes in the company of the Organizer, including illness and/or incapacity for work.
  3. The Organizer also has the right to invoke force majeure if the circumstance that prevents (further) compliance occurs after the Training has started.
  4. The Parties may postpone the Training during the period that the force majeure continues. If this period lasts longer than two months, each of the parties is entitled to dissolve the registration for the Courses, without any obligation to pay compensation to the other party.
  5. If part of the Courses or training expires due to force majeure, the Organizer will communicate a replacement activity within two months. If this Participant is not suitable, he can request a refund of part of his registration fee. The amount of the amount is determined on the basis of the percentage of time that the Training has already been given.

Article 14. Confidentiality

  1. Both parties are obliged to maintain the confidentiality of all confidential information that they have obtained from each other or from another source in the context of their Agreement. Information is considered confidential if this has been communicated by the other party or if this results from the nature of the information.
  2. If, on the basis of a statutory provision or a court decision, the Organizer is obliged to provide confidential information to third parties designated by the law or the competent court, and the Organizer cannot rely on a legal or competent court recognized in this regard. or permitted right of non-disclosure, the Organizer is not obliged to pay compensation or indemnification and the other party is not entitled to dissolve the assignment on the basis of any damage caused by this.

Article 15. Intellectual property and copyrights

  1. Without prejudice to the other provisions of these general terms and conditions, the Organizer reserves the rights and powers vested in the Organizer on the basis of the Copyright Act.
  2. Models, methodologies and instruments that are developed and/or applied by the Organizer or an external teacher as expressed in the Training, are and remain the property of the Organizer and/or teacher. Publication or other forms of disclosure thereof is only possible after written permission has been obtained from the contractor.
  3. All documents provided by the Organiser, such as Training syllabus, Training reports, etc. for the benefit of the Participant, can be used by the Participant and can be reproduced by the Participant for his own use in his own practice.
  4. All documents provided by the Organizer may not be made public or made known to third parties by the Participant without the prior consent of the Organiser, unless the nature of the documents provided dictates otherwise.
  5. The student may only take photos, audio and video recordings with the explicit consent of the Organizer and any external teacher.

Article 16. Disputes

  1. In the event of disputes arising from the Agreement or from Agreements based on it, the parties will initially try to resolve them in mutual consultation.
  2. If it proves impossible to resolve a dispute as referred to above, that dispute will be settled by a competent court.

Article 17. Applicable law

Dutch law applies to every Agreement between the Organizer and the Student; even if the Participant resides or is established abroad. In case of disputes between the Dutch version of these general terms and conditions and this English version, the Dutch general terms and conditions prevail.